Quiz – Unit 4: Entrepreneurship and service competence 11 Created on August 11, 2021 Unit 4. Entrepreneurship and service competence How much do you know already? 1 / 9 Project management is: A function concerned with the planning, management and control of products and/or services during the product life cycle from market maturity to market exit The initiation, planning, controlling, monitoring and completion of projects The compilation and management of a portfolio, i.e. a stock of investments, in particular through purchases and sales in view of expected market developments 2 / 9 Which are techniques of customer acquisition? Cold and warm calling Analyze customer data in terms of its value to the company Customer segmentation 3 / 9 Customer communication should be: (more options possible) Unilateral Transparent Fast and direct 4 / 9 What did the psychologist Lazarus assume? That a stress reaction is not due to the individual cognitive processing of the person affected That every new or unknown situation triggers stress That it is not the characteristic of the stimuli or situation that are important for a stress reaction 5 / 9 The concept of nonviolent communication shows us a transformation of our linguistic expression and our way we listen to others. True False 6 / 9 A code of conduct: (more options possible) Is intended to serve as a guideline in the professional dealings with business partners Is a set of rules outlining the norms, rules, and responsibilities or proper practices of an individual party, a company or an organization Is a non-voluntary commitment 7 / 9 A briefing with the client before the job should clarify: (more options possible) If the subs should be adjusted after the event What to consider in preparation All technical requirements 8 / 9 What does a SWOT analysis identify? Weaknesses Mistakes Profit 9 / 9 Which are factors of failure and critical situations? Technical issues Soft issues Incorrectly calculated schedule All of them Your score is The average score is 71% LinkedIn Facebook Twitter 0% Restart quiz 4,026 total views, 3 views today
