Quiz – Unit 4: Entrepreneurship and service competence

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Unit 4. Entrepreneurship and service competence

How much do you know already?

1 / 9

Project management is:

2 / 9

Which are techniques of customer acquisition?

3 / 9

Customer communication should be: (more options possible)

4 / 9

What did the psychologist Lazarus assume?

5 / 9

The concept of nonviolent communication shows us a transformation of our linguistic expression and our way we listen to others.

6 / 9

A code of conduct: (more options possible)

7 / 9

A briefing with the client before the job should clarify: (more options possible)

8 / 9

What does a SWOT analysis identify?

9 / 9

Which are factors of failure and critical situations?

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