Unit 4 – Element 1. Management and interpersonal skills. Learning Outcome 1: Task planning PowerPoint Subtitles file Transcript (PDF) Transcript (MS Word) Learning Outcome 2: Customer acquisition PowerPoint Subtitles file Transcript (PDF) Transcript (MS Word) Learning Outcome 3: Customer communication PowerPoint Subtitles file Transcript (PDF) Transcript (MS Word) 2,787 total views, 1 views today